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We promise to provide technical support within 12 hours on working days, and within 24 hours on our vacations. Sunic Laser will actively provide full technical support for all the machines purchased from us. When problems occur, please inform our engineers the details, and provide us with pictures and preferablly videos for our reference. We would require these information for analysis, and design customized solutions. Sometimes, we need to check the technical parameters of machine softwares, and make testing files to figure out the issue, we need our clients to download some necessary softwares such as Teamviewer, Coreldraw, Photoshop to connect with your computer and make test drawings. All these softares will contribute us to make online supporting services much easier with higher efficiency.